FREQUENTLY ASKED QUESTIONS

Where are you based?

Balloon Brewery is a home-based company in Bracknell, Berkshire, UK. RG12 postcode 

(full address provided on all confirmed orders)

What areas do you cover?

Balloon Brewery is a home-based company in Bracknell, Berkshire , proudly providing a collection service from home and in addition decor installations throughout the whole of the UK. It is advisable to make your orders and book installations as early as possible to ensure availability

How should I contact you?

We generally work via email (info@balloonbrewery.co.uk) in order to exchange photos & pricing in writing. This helps ensure order accuracy & allows both parties to view order details at any time. Working through email also allows us to provide quick responses while at event locations or after business hours. If you prefer to call or need to get in touch urgently you can call or text 07900 431297

Do you have a shop?

No Balloon Brewery is a home-based company

 

Do you deliver?

  • All orders are primarily collection only from Bracknell, Berkshire, UK. RG12 postcode

  • On orders over the value of £50 free delivery within a 5-mile radius may possibly be available subject to availability

  • Orders over the value of £50 further than a 5-mile radius again may possibly be available subject to availability and will incur a delivery charge

How do I pay for my order?

You can pay by cash, bank transfer or via paypal, details will be provided at time of booking

I can’t find the balloons I am looking for can you help?

All balloons are bespoke and individually designed so we can provide exactly what you are looking for, just get in touch to discuss your requirements

How do I cancel my order?

Stock is ordered in and your orders are prepared well in advance of collection to ensure there are no problems or faults with them. Please ensure you provide 48hrs notice to cancel. All bookings incur a 50% non-refundable deposit. This is to cover stock that will have been ordered in especially for your requirements

 

When is best to collect my order?

Your orders are prepared in advance of your collection date and time to ensure maximum life of your balloons and to ensure there are no problems or faults with them.

Please collect your order on the specific date and time agreed at time of booking. If you are running more than 30 minutes late please let us know ASAP. Thank you

Can you setup or install at a venue?

Yes we do, please contact us for a quote and more information.

Do you provide corporate bookings?

Yes we do, please contact us for a quote and more information.

Can I visit you to discuss my event?

Unfortunately we operate from spaces which don’t allow access for the public - Most of our clients prefer to communicate remotely via phone or email, however we are more than happy to meet you at your chosen venue, home or other convenient location for a site visit to discuss your requirements when possible

 

How should I care for my balloons?

To ensure you get the most from your balloons…

  • Do not leave balloons in your car for any extend periods of time or over night

  • Keep your balloons at room temperature, if balloons get too hot this may cause them to burst, if they get too cold, they may shrink and deflate

  • Do not keep balloons in direct sunlight 

  • Balloons are fragile and must be treated as such

Are you environmentally friendly?

All our latex balloons are made of high-quality natural latex which comes from sap of rubber trees. This is an organic material which is 100% biodegradable. 

Our bubble balloons are made from polypropylene which is non-toxic degradable material. All helium balloons are inflated using non-toxic grade 4 to 6 helium. 

Foil balloons are NOT biodegradable but are able to be recycled Please see our Balloon Safety page for more details .

We are a proud supporter of PEBA UK (Pro Environment Balloon Alliance) a worldwide organisation committed to striking a balance between the balloon industry & environmental responsibility. 

Do you do balloon releases?

Balloon Brewery does not condone balloon releases or knowingly provide balloons for releases. This can be incredibly harmful to the environment and animals and should not be conducted in any circumstance.